A flat platform fee covers the basics every operator needs. Layer on optional modules per user, per month. No per-user tier jumps, no annual commits, no surprise overages.
Anyone with an active Residwell login: residents, RAs, admins, field technicians, and executives. We don't double-count users who hold multiple roles. Inactive accounts (graduated students, moved-out guests) are excluded automatically on the first of the following month.
Yes. Module changes take effect immediately and are prorated to the day. Turning a module off stops billing for it on the next invoice; turning one on adds a partial-month line item for the days remaining in the cycle.
We do. Operators above ~2,000 active users typically negotiate a custom rate on the modules they rely on most. Reach out for a formal quote and we'll work the numbers with you.
No setup fee on standard onboarding, and no annual lock-in. Billing is monthly and you can cancel any time. We do offer discounted annual prepay if it fits your procurement process better.
If your community runs on a fall & spring calendar, we can bill against active enrollments and pause add-on modules over summer break. We'll set up the cadence that matches your residence-life calendar during onboarding.
Book a 30-minute walkthrough and we'll model your buildings, users, and modules against the same calculator above. No slides, just product.